How does SwissCXAI differ from a normal chatbot?

SwissCXAI is not a scripted chatbot with fixed flows. It uses advanced language models grounded in your real content (FAQs, policies, product sheets) to generate accurate answers. When a case is ambiguous, sensitive, or requires human judgment, the system creates a ticket and escalates to a Swiss-based human specialist under defined SLAs. The result: automation plus human guarantee.