How does a human respond once a ticket is created?

When the AI generates a human escalation, the workflow is:

1. A ticket is created in Zendesk.
2. The human specialist reviews the conversation context.
3. The specialist drafts a precise and accurate response.
4. The reply is sent back to the customer through the same channel.
5. The conversation is closed once solved.

All responses follow your brand tone and service standards.