J K
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Activity overview
Latest activity by J K-
J K created an article,
How to request a demonstration
Scheduling a demonstration is straightforward and hassle-free. All you need to do is click on the following Calendly link to request a demo at your convenience: Request a demo. This will allow you ...
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J K created an article,
What can I monitor in the SwissCXAI dashboard?
The SwissCXAI dashboard provides real-time visibility on your customer support performance.You can monitor:1. Number of AI conversationsTotal conversations handled autonomously by the AI agent.2. H...
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J K created an article,
How does SwissCXAI ensure security?
SwissCXAI applies multiple security layers:Encrypted data in transitEncrypted data at restStrict access controlLogging & monitoringGDPR/FADP-aligned safeguardsSeparation of environmentsLimited rete...
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J K created an article,
Does SwissCXAI use data for training?
No. SwissCXAI does not use customer conversations to train public AI models.Your data is:Not reused for trainingNot shared outside the processing environmentNot used for cross-customer learningThe ...
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J K created an article,
Where is my data stored?
SwissCXAI uses hosting locations compliant with both FADP and GDPR.Customer data may be stored in:Switzerland (preferred whenever available)EU/EEA data centers (GDPR-compliant)Conversation data is ...
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J K created an article,
Is SwissCXAI GDPR compliant?
SwissCXAI operates in accordance with the General Data Protection Regulation (GDPR).Key GDPR principles applied:Lawful basis for processing (consent, contract, or legitimate interest)Transparency a...
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J K created an article,
Is SwissCXAI FADP compliant?
Yes. SwissCXAI follows the requirements of the revised Swiss Federal Act on Data Protection (FADP).This includes:Processing only the minimum data requiredUsing secure, GDPR-compatible platformsEnsu...
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J K created an article,
How is billing handled?
SwissCXAI uses a simple and predictable billing structure:One-time setup cost (paid at onboarding)Monthly subscription fee (based on package)Optional overage if activity exceeds the package thresho...
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J K created an article,
What is included in the setup cost?
SwissCXAI charges a one-time setup fee to implement the full concierge system.It includes:Creation of structured Help CenterUploading and organizing all your contentTraining and grounding the AI on...
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J K created an article,
What packages does SwissCXAI offer?
SwissCXAI offers three subscription packages designed for SMEs with different support needs:Standard2 languages (EN + 1 local)AI concierge + human escalationSLA: Human response < 3hUp to 300 conver...