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Accuracy depends on the quality of your content. In most SME environments, SwissCXAI resolves 60–70% of customer questions instantly. The remaining cases are escalated to humans for 100% accuracy w...

If the AI is unsure, lacks information, or detects a sensitive request, it automatically creates a ticket and escalates the case to a human specialist.The escalation follows the SLA defined in your...

The SwissCXAI Concierge can answer a wide range of customer questions using the content you provide. This includes:Product informationWarranty & return policiesShipping, delivery, timingOpening hou...

SwissCXAI supports all major languages, including the four commonly used in Switzerland:EnglishFrenchGermanItalianDepending on your package:Standard: 2 languages (EN + 1 local)Silver: 3 languagesGo...

To configure SwissCXAI effectively, we require:FAQsProduct descriptionsWarranty & return rulesShipping & delivery policiesOpening hours & contact detailsBrand tone and writing styleSpecific answers...

Setup time depends on the quality and completeness of the information you provide (FAQ, policies, product descriptions, tone-of-voice). For most SMEs, onboarding is fast once content is delivered.S...

SwissCXAI reduces routine workload (often by 60–70%), shortens response times, supports multilingual customers, and provides a Swiss-quality human escalation layer. It delivers predictable costs an...

SwissCXAI is not a scripted chatbot with fixed flows. It uses advanced language models grounded in your real content (FAQs, policies, product sheets) to generate accurate answers. When a case is am...

SwissCXAI is built for Swiss SMEs, boutique brands, e-commerce merchants, service providers, and organisations that need reliable, scalable customer support without expanding headcount.

SwissCXAI is an AI-powered customer service solution designed for Swiss SMEs. It combines instant automated responses with human specialists who take over whenever judgment, nuance, or empathy is r...