What happens when the AI cannot answer?

If the AI is unsure, lacks information, or detects a sensitive request, it automatically creates a ticket and escalates the case to a human specialist.
The escalation follows the SLA defined in your package:

• Standard: Human response in under 3 hours
• Silver: Human response in under 2 hours
• Gold: Human response in under 1 hour

This ensures reliability and protects your brand from incorrect automated replies.