J K
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Recent activity by J K-
Is SwissCXAI FADP compliant?
Yes. SwissCXAI follows the requirements of the revised Swiss Federal Act on Data Protection (FADP).This includes:Processing only the minimum data requiredUsing secure, GDPR-compatible platformsEnsu...
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How is billing handled?
SwissCXAI uses a simple and predictable billing structure:One-time setup cost (paid at onboarding)Monthly subscription fee (based on package)Optional overage if activity exceeds the package thresho...
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What is included in the setup cost?
SwissCXAI charges a one-time setup fee to implement the full concierge system.It includes:Creation of structured Help CenterUploading and organizing all your contentTraining and grounding the AI on...
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What packages does SwissCXAI offer?
SwissCXAI offers three subscription packages designed for SMEs with different support needs:Standard2 languages (EN + 1 local)AI concierge + human escalationSLA: Human response < 3hUp to 300 conver...
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Are human responses included in my package?
Yes — each package includes all types of customer interactions (AI conversations and human escalations) within the expected monthly activity range:Standard: includes up to 300 conversations / month...
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How does a human respond once a ticket is created?
When the AI generates a human escalation, the workflow is:A ticket is created in Zendesk.The human specialist reviews the conversation context.The specialist drafts a precise and accurate response....
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What are the SLA response times?
SwissCXAI provides guaranteed SLA response times for human escalations, depending on your package:Standard: Human response in < 3 hours (business hours)Silver: Human response in < 2 hours (business...
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When does a conversation escalate to a human?
SwissCXAI escalates a conversation to a human specialist when:The AI is uncertain about the correct answerThe question touches policies not included in the knowledge baseA customer expresses dissat...
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Does the AI learn over time?
The AI improves as you refine the knowledge base. It does not "learn" from customer conversations automatically for privacy reasons, but SwissCXAI updates and optimizes the knowledge base based on ...
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Can the AI handle multiple languages?
Yes. SwissCXAI supports multilingual conversations natively. Customers can switch languages at any time, and the AI continues seamlessly. Human escalations are also handled in the languages include...